Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodsfresh.click, place orders, or interact with our services in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you consent to the data practices described in this policy. We take your privacy seriously and handle your data with the utmost care and transparency.

1. Who We Are

Pequod's Pizza is a food service company operating in the United States. We serve our customers through our website and related digital platforms, providing online ordering, delivery, pickup coordination, and customer engagement services. For all privacy-related inquiries, you may reach us using the contact information listed below:

As a business operating in the United States, we are subject to applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state-level consumer protection regulations.

2. Information We Collect

We collect various types of information in connection with your use of our Services. This information falls into several categories as described below. We collect only information that is reasonably necessary to provide you with a high-quality dining and ordering experience.

2.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, contact our customer support team, or otherwise interact with us, we may collect the following personal information:

• Identity Information: Full name, username or display name
• Contact Information: Email address, phone number, mailing address, and delivery address
• Account Credentials: Password (stored in encrypted form), security questions
• Payment Information: Credit card or debit card details, billing address (processed securely through third-party payment processors — we do not store full card numbers)
• Order Information: Food preferences, special instructions, order history, dietary restrictions you voluntarily share
• Communications: Messages, feedback, complaints, or inquiries submitted through our contact forms or email
• Promotional Preferences: Opt-in choices for marketing emails, SMS, and promotional offers

2.2 Information Collected Automatically

When you visit or interact with our website, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, language settings
• Log Data: IP address, date and time of your visit, pages viewed, time spent on pages, links clicked, referring URLs
• Location Data: General geographic location derived from your IP address; more precise location data only if you grant explicit permission through your browser or device
• Usage Data: Interaction patterns with our website, search queries entered, menu items viewed, cart abandonment data
• Session Information: Session duration, navigation paths through our website

2.3 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This data helps us remember your preferences, analyze traffic, and improve our Services. For detailed information, please refer to Section 8 (Cookie Usage) of this policy.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party delivery and logistics partners
• Analytics providers such as Google Analytics
• Advertising partners and marketing platforms
• Payment processors who confirm the status of transactions

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. We process your data only when we have a valid legal basis to do so, such as performance of a contract, your consent, compliance with legal obligations, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your customer account
• Communicating order confirmations, status updates, and delivery notifications
• Processing payments and managing billing inquiries
• Providing customer support and resolving disputes
• Honoring refund and return requests in accordance with our policies

3.2 Website and Service Improvement

• Analyzing usage patterns to improve website performance, navigation, and user experience
• Diagnosing and fixing technical issues and bugs
• Developing new menu offerings, features, and services based on customer behavior and preferences
• Conducting A/B testing and other research to optimize our website
• Monitoring for security threats, fraud, and unauthorized access

3.3 Marketing and Communications

• Sending promotional emails, special offers, discounts, and newsletters to customers who have opted in
• Delivering personalized recommendations based on your order history and preferences
• Running loyalty programs and promotional campaigns
• Sending SMS marketing messages where you have provided explicit consent
• Retargeting advertisements on third-party platforms based on your browsing and purchase activity

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes
• Responding to lawful requests from government authorities, law enforcement, or courts
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraudulent transactions or security incidents
• Protecting the rights, property, and safety of Pequod's Pizza, its customers, and the public

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share data with trusted third-party vendors and service providers who assist us in operating our business, including:

All service providers are contractually required to protect your data and use it only for specified purposes.

4.2 Legal Disclosures

We may disclose your personal information if required to do so by law or in response to:

• Subpoenas, court orders, or other legal processes
• Requests by government agencies, law enforcement, or regulatory authorities
• Situations where disclosure is necessary to protect the safety of any person
• Investigation of potential violations of our policies or applicable law

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a change occurs, and we will inform you of your choices regarding your information.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information very seriously and implement a comprehensive set of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS encryption (HTTPS protocol)
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms; plaintext passwords are never stored
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) through our certified payment processors
• Access Controls: Access to your personal data is strictly limited to employees and contractors who need it to perform their job functions
• Regular Audits: We conduct regular security assessments and vulnerability scans of our systems
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems
• Data Minimization: We collect only the minimum data necessary to provide our Services

5.2 Data Breach Response

In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state notification laws, including relevant state data breach notification statutes. We will notify affected individuals without unreasonable delay and will work to mitigate any harm resulting from such an incident.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We honor and respect these rights and have implemented processes to help you exercise them effectively.

6.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly
• Right to Data Portability: You may request a copy of your data in a commonly used, machine-readable format

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to know what personal information we have collected, used, disclosed, or sold about you over the past 12 months
• Right to Delete: The right to request deletion of your personal information that we have collected, with certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to necessary purposes
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a request by:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: Through the contact form at pequodsfresh.click

We will respond to your request within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you in writing. We may need to verify your identity before processing your request to protect your privacy and security.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their identity.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general retention guidelines are as follows:

When the retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some cases, we may anonymize your data rather than delete it, in which case we may continue to use it without further notice to you.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These include session management, shopping cart functionality, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data. We use Google Analytics and similar tools for this purpose.
• Functional Cookies: Remember your preferences (such as language, location, and saved orders) to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your browsing activity to deliver targeted advertisements on our website and on third-party platforms. These are only set with your consent.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent banner when you first visit our website
• By adjusting your browser settings to block or delete cookies
• By using opt-out tools provided by advertising networks (e.g., Google's opt-out, Network Advertising Initiative)

Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features, such as saving your cart or maintaining your login session.

For more detailed information about our use of cookies, including a full list of cookies we use and their specific purposes, please refer to our dedicated Cookie Policy available on our website at pequodsfresh.click.

9. Children's Privacy

Pequod's Pizza does not direct its Services to minors, and we do not knowingly solicit or collect personal information from individuals under 18 years of age. Our online ordering platform, account registration, and marketing activities are designed for adult consumers.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. We extend our age requirement to 18 to ensure additional protection for minors.

10. International Data Transfers

Pequod's Pizza is based in the United States, and your information is primarily stored and processed in the United States. However, some of our third-party service providers may operate servers and infrastructure in other countries around the world.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your country of residence. By using our Services and providing us with your information, you acknowledge and consent to such transfers.

When we transfer personal data internationally, we take steps to ensure that adequate protections are in place, including:

• Entering into data processing agreements with third-party service providers that include standard contractual protections
• Selecting service providers that maintain appropriate certifications and comply with applicable privacy frameworks
• Implementing technical and organizational measures to protect data during international transfers

11. Third-Party Websites and Links

Our website may contain links to third-party websites, including our delivery partners, social media platforms, and other external sites. This Privacy Policy applies only to our website and Services. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we integrate with (such as Google Maps for location services, Facebook for social sharing, or third-party payment processors) have their own privacy policies that govern their collection and use of your data. Your interactions with these services are governed by their respective privacy policies, not ours.

12. Marketing Communications and Opt-Out

With your consent, we may send you promotional emails, SMS messages, push notifications, and other marketing communications about Pequod's Pizza offers, new menu items, seasonal promotions, and loyalty program updates.

12.1 How to Opt Out

• Email Marketing: Click the "Unsubscribe" link at the bottom of any marketing email you receive from us
• SMS Marketing: Reply "STOP" to any SMS marketing message or contact us directly
• Account Settings: Update your communication preferences in your online account settings
• Direct Contact: Email us at [email protected] to request removal from our marketing lists

Please allow up to 10 business days for opt-out requests to take effect. Please note that even if you opt out of marketing communications, you will continue to receive transactional messages related to your orders and account activity, as these are necessary for service delivery.

12.2 Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our website currently does not respond to DNT signals, as there is no universally accepted standard for how websites should honor these signals. However, you can manage your tracking preferences through our cookie consent tool and by adjusting your browser settings.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can attempt to resolve the issue.

13.1 Contact Us First

Please submit your complaint or concern by emailing us at [email protected] with the subject line "Privacy Complaint." We will acknowledge receipt of your complaint within 5 business days and work to resolve the matter within 30 days.

13.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to lodge a complaint with the appropriate regulatory authority. Depending on your location:

• Federal Level (United States): The Federal Trade Commission (FTC) oversees consumer privacy at the federal level. You can file a complaint at ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Residents: The California Privacy Protection Agency (CPPA) enforces the CCPA/CPRA. You may file a complaint with the CPPA at cppa.ca.gov. Additionally, the California Attorney General's Office handles consumer protection complaints at oag.ca.gov.
• Other States: Many states have Attorney General offices that handle consumer privacy complaints. We recommend contacting your state's Attorney General office for guidance on filing a complaint in your jurisdiction.

14. Legal Basis for Processing (Where Applicable)

Where required by applicable law, we process your personal information on one or more of the following legal bases:

• Contractual Necessity: Processing necessary to fulfill your food orders and perform our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, where these interests are not overridden by your privacy rights
• Legal Obligation: Processing necessary to comply with applicable federal and state laws, including tax regulations, food safety requirements, and consumer protection laws
• Consent: Processing based on your explicit, informed consent, such as for marketing communications and non-essential cookies

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying you of the changes
• Send you an email notification if the changes materially affect your rights (for users with registered accounts)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

We strive to respond to all privacy-related inquiries within 5 business days. For formal rights requests under CCPA/CPRA or other applicable laws, we will respond within the timeframes required by law (generally within 45 days, with the possibility of a 45-day extension when reasonably necessary).